Payment Policy

Effective Date: August 3, 2026

At DinGora, we are committed to providing customers with a secure, transparent, and convenient payment experience.

This Payment Policy explains the payment methods available on our website, how payments are processed, payment security practices, taxes, and refund procedures.

By placing an order through the DinGora website, you acknowledge and agree to the payment terms described in this policy.

1. Accepted Payment Method

DinGora currently accepts payments through:

PayPal

PayPal provides secure payment processing services that allow customers to complete purchases safely.

Customers may use eligible payment methods available through their PayPal account according to PayPal’s payment options and policies.

2. Secure Payment Processing

All payments made through DinGora are securely processed by PayPal.

DinGora does not store or have access to:

Complete PayPal account credentials
Sensitive financial information
Full payment account details

Payment information is processed directly by PayPal according to its own security standards and privacy practices.

We use trusted payment services to help protect customer payment information during the checkout process.

3. Payment Authorization

When you complete an order, payment authorization is required before your purchase can be processed.

By submitting payment, you confirm that:

The information provided during checkout is accurate
You are authorized to use the selected payment method
You agree to pay the total amount displayed at checkout

If payment cannot be successfully verified, your order may be delayed until payment confirmation is completed.

4. Order Confirmation

After successful payment, DinGora will send an order confirmation email to the email address provided during checkout.

The confirmation may include:

Order number
Purchased products
Order amount
Shipping details
Order summary

If you notice any incorrect order information, please contact us as soon as possible.

5. Currency and Pricing

All prices displayed on the DinGora website are shown in:

U.S. Dollars (USD)

The final order amount will be displayed before payment confirmation.

Customers can review:

Product price
Shipping cost (if applicable)
Total payment amount

before completing their purchase.

6. Taxes and Additional Charges

DinGora provides transparent pricing during checkout.

For orders shipped within the United States:

Product prices include applicable taxes.
Customers do not need to pay additional tax charges after purchase.
Customers will not be responsible for unexpected customs duties or import fees for domestic U.S. orders.

The total amount shown at checkout is the amount the customer is required to pay.

7. Failed or Declined Payments

A payment may fail due to circumstances such as:

Incorrect payment information
PayPal account limitations
Payment verification requirements
Temporary technical issues

If a payment problem occurs, customers may:

Check their PayPal account information
Confirm available payment methods
Contact PayPal support
Contact DinGora customer service for assistance

8. Refund Payment Method

If a refund is approved according to DinGora’s Return, Refund & Exchange Policy, the refund will be issued through the original payment method used for the purchase.

For PayPal payments:

Approved refunds will be returned to the original PayPal account used during checkout.
Refund processing will begin after the return has been received and inspected, when a return is required.

After DinGora completes the refund, PayPal may require additional processing time before the funds appear in your account.

9. Order Cancellation and Payments

If you need to cancel your order, please contact DinGora as soon as possible.

Orders that have not entered processing may be eligible for cancellation.

Once an order has entered processing or shipping, cancellation may no longer be possible. In this situation, customers may request a return according to our Return, Refund & Exchange Policy.

10. Payment Security Commitment

Customer payment security is important to DinGora.

We work with trusted payment providers and take reasonable measures to help protect customer information during payment processing.

If you notice any unusual payment activity related to your DinGora purchase, please contact us promptly.

11. Contact Information

If you have questions regarding payments, orders, or refunds, please contact DinGora Customer Support.

Email:
info@dingorawear.com

Phone:
+1 310-819-8600

Business Hours:
Monday - Friday
10:00 AM - 5:00 PM (PT)

Company Information

China Manufacturing Address

Room 104, Building 1, Huanghe Road Industrial Park, west of Xihuan Road, Tianzhen Subdistrict, Gaoqing County, Zibo City, Shandong Province, China

USA Office Address

401 Wilshire Blvd, 12th Floor

Santa Monica, CA 90401

United States

Thank you for choosing DinGora.

We are committed to providing a secure, transparent, and reliable payment experience for every customer.

Welcome to DinGora

DinGora is a hat-focused brand dedicated to designing and providing practical, stylish, and comfortable headwear for everyday life, outdoor activities, and seasonal occasions.

We believe a hat is more than an accessory. It is a combination of personal style, comfort, protection, and lifestyle expression. From classic western hats and straw hats to wide-brim sun hats and fashion hats, each DinGora product is designed to bring together functional details and timeless style.

Our Story

DinGora was created with a simple idea: to make well-designed hats that fit naturally into different lifestyles.

Our team focuses on understanding what customers need in daily wear — comfortable materials, reliable construction, versatile designs, and styles that can be worn in different environments.

Whether you are spending time outdoors, traveling, enjoying a sunny day, attending an event, or adding a finishing touch to your outfit, DinGora aims to provide hats that combine appearance and practicality.

Manufacturing & Fulfillment

DinGora products are manufactured at our production facility in China, where our team manages product development, material selection, production processes, and quality inspections.

To better serve customers in the United States, we provide U.S. warehouse support for shipping and returns. This allows us to offer a more convenient shopping experience for customers located in the United States.

Please note:

Our products are manufactured in China. Orders for U.S. customers are shipped and handled through our U.S. warehouse when available. Returns are processed through our U.S. return location.

This information is provided to ensure complete transparency for our customers.

Our Product Selection

We specialize in a variety of hat styles, including:

Western cowboy hats
Straw hats
Wide brim sun hats
Fedora hats
Fashion hats
Outdoor protective hats

Our collections are designed for different seasons and occasions, including outdoor activities, vacations, travel, casual wear, and daily styling.

Each product page provides detailed information including materials, dimensions, colors, and product features to help customers make informed purchasing decisions.

Customer Experience

Our goal is to provide a clear, reliable, and enjoyable shopping experience.

We are committed to:

Providing accurate product information
Offering responsive customer support
Handling orders carefully
Providing reasonable return and exchange assistance according to our policies

If you have any questions about our products, orders, shipping, or returns, our customer service team is available to assist you.

Thank You for Choosing DinGora

We appreciate your trust and support. DinGora will continue focusing on creating hats that combine comfort, functionality, and personal style for customers who enjoy expressing themselves through quality headwear.