Refund policy

At DinGora, customer satisfaction is our priority. We want every customer to enjoy a confident and comfortable shopping experience when choosing their ideal hat.

If your order does not meet your expectations, we provide a clear and transparent return and exchange process. This policy explains the conditions, procedures, and requirements for returns, exchanges, and refunds.

Please review this policy carefully before submitting a return or exchange request.

Return & Exchange Period

DinGora accepts returns and exchanges within:

30 days from the date of delivery

Customers must contact our customer service team within 30 days after receiving the order to request a return or exchange.

Returns sent without prior approval may not be accepted.

Return & Exchange Eligibility

To ensure product quality and hygiene standards, returned items must meet the following conditions:

New and Unused Items

We accept returns and exchanges for items that are:

  • Unworn
  • Unused
  • Not washed or cleaned
  • Free from damage
  • In original condition
  • With original packaging when available

Items That Have Been Briefly Tried On

We understand that customers may need to try on a hat before deciding whether it is the right fit.

DinGora accepts returns and exchanges for items that have only been briefly tried on for:

  • Checking size
  • Confirming fit
  • Evaluating comfort
  • Viewing the style

However, the item must remain in a resalable condition.

The product must:

  • Have no obvious signs of use
  • Have no stains or dirt
  • Have no makeup marks
  • Have no sweat marks
  • Have no unpleasant odors
  • Have no deformation
  • Maintain the original hat shape

A hat that has only been tried on indoors and carefully handled is eligible for return or exchange.

Items Not Eligible For Return or Exchange

Returns or exchanges cannot be accepted if the item shows:

  • Clear wearing signs
  • Visible stains
  • Makeup or cosmetic residue
  • Sweat marks
  • Perfume or odor
  • Washed or cleaned condition
  • Alterations or modifications
  • Damage caused by improper handling
  • Loss of original shape
  • Missing accessories or packaging

Items returned in a condition that cannot be resold may not qualify for a refund or exchange.

Exchange Policy

DinGora supports product exchanges.

Customers may request an exchange for:

  • Different size
  • Different color
  • Different style

Exchange process:

  1. Contact our customer service team.
  2. Provide your order number and exchange request.
  3. Receive return instructions.
  4. Send the item back according to the instructions.
  5. After the returned item passes inspection, the replacement item will be arranged.

Exchange availability depends on product inventory.

If the requested replacement item is unavailable, we will provide alternative solutions.

Return Process

To start a return:

  1. Contact DinGora customer service.
  2. Provide your order number.
  3. Explain the reason for the return.
  4. Provide photos of the item if requested.
  5. Wait for return instructions before shipping the item.

Please do not send items back without contacting us first.

Return Inspection

After receiving your returned item, DinGora will inspect the product condition.

The inspection process confirms that:

  • The item meets return requirements.
  • The item has no obvious usage marks.
  • The item remains suitable for resale.

Once approved, your refund or exchange will be processed.

Refund Processing

Approved refunds will be processed within:

3–5 business days after the returned item has been inspected and approved.

Refunds will be issued to the original payment method used for the purchase.

Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.

Refund Amount

Approved refunds generally include:

  • Product purchase price

Original shipping fees are non-refundable unless:

  • The item received was incorrect.
  • The product arrived damaged.
  • The issue was caused by DinGora.

Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs for:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Ordering multiple items for comparison

DinGora Responsibility

DinGora will review and provide assistance for returns caused by:

  • Incorrect item received
  • Manufacturing defects
  • Damaged products during delivery

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Different from the item ordered

Please contact us within a reasonable time after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos or videos showing the problem

Our team will review your request and provide an appropriate solution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already entered the processing or shipping stage cannot be canceled.

After shipment, the order must follow our standard return process.

Address Information

Customers are responsible for providing accurate shipping information when placing an order.

Please check:

  • Full name
  • Shipping address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Contact information

DinGora is not responsible for delivery issues caused by incorrect information provided by customers.

Return Location Notice

Important Notice:

DinGora products are manufactured in China, while return processing is handled through our USA warehouse.

To avoid confusion:

Manufacturing Location: China

Return Processing Location: United States

Contact Information

Email: info@dingorawear.com

Phone:+1 925-269-4471

Business Hours:Monday - Friday 10:00 AM - 5:00 PM (EST)