Privacy policy
Effective Date: July 15, 2026
At DinGora, we respect your privacy and are committed to protecting the personal information of our customers.
This Privacy Policy explains how DinGora ("we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you visit our website, purchase our products, contact our customer service team, subscribe to our communications, or use any services provided through our website.
By accessing or using the DinGora website, you acknowledge that you have read and understood this Privacy Policy.
1. About DinGora
DinGora is a hat and lifestyle brand providing carefully designed headwear products for customers who appreciate timeless style, outdoor inspiration, and everyday comfort.
Our products are manufactured in China and supported by our USA warehouse for order fulfillment and return processing.
For privacy-related questions, you may contact us using the information provided at the end of this policy.
2. Information We Collect
To provide better products, services, and customer experiences, we may collect different types of information.
Personal Information You Provide
When you place an order, create an account, contact us, or interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment-related information
- Order details
- Product preferences
- Customer service communication records
- Account information
- Reviews, feedback, or survey responses
Order Information
When you purchase products from DinGora, we collect information necessary to process your order, including:
- Products purchased
- Order number
- Purchase date
- Payment status
- Shipping information
- Delivery information
- Return or exchange requests
This information allows us to:
- Process your order
- Ship your products
- Provide tracking information
- Handle returns and exchanges
- Provide customer support
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Website pages viewed
- Time spent on pages
- Referral sources
- Shopping behavior
- Website interaction information
This information helps us understand how customers use our website and improve website performance.
3. How We Use Your Information
DinGora uses collected information for legitimate business purposes, including:
Processing and Completing Orders
We use your information to:
- Confirm purchases
- Process payments
- Prepare products
- Arrange shipment
- Provide order confirmation
- Send tracking information
- Process returns and exchanges
Customer Service
We use information to:
- Respond to questions
- Provide product assistance
- Handle complaints
- Resolve order problems
- Improve customer experience
Website Improvement
We analyze customer information to:
- Improve website functionality
- Improve shopping experience
- Understand customer preferences
- Develop better products
- Maintain website security
Marketing and Communication
With your permission, we may send:
- New product announcements
- Seasonal collections
- Special offers
- Brand updates
- Promotional emails
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
4. Payment Information
When you make a purchase, your payment information is processed securely through trusted third-party payment providers.
DinGora does not store your complete credit card number or financial account information.
Payment providers may collect and process payment information according to their own privacy policies.
Payment information is used only for:
- Processing transactions
- Confirming payments
- Preventing fraudulent activity
- Completing purchases
5. How We Share Information
DinGora does not sell, rent, or trade your personal information.
We only share information when necessary to operate our business and provide services.
Service Providers
We may share information with trusted third-party providers, including:
Payment Providers
Used for:
- Secure payment processing
- Payment verification
Shipping Providers
Used for:
- Delivering orders
- Providing tracking services
- Updating delivery status
Website Service Providers
Used for:
- Website hosting
- Website maintenance
- Security monitoring
- Performance improvement
Marketing and Analytics Providers
Used for:
- Measuring advertising performance
- Understanding customer behavior
- Improving marketing campaigns
These companies are only allowed to use information necessary to provide their services.
6. Shopify Platform
DinGora operates its online store using Shopify.
Shopify provides website infrastructure, shopping cart functionality, payment support, and order management tools.
Information collected through our store may be processed by Shopify according to Shopify's privacy practices.
Shopify helps us:
- Process orders
- Manage customer accounts
- Maintain website security
- Provide online shopping services
7. Cookies and Tracking Technologies
DinGora uses cookies and similar technologies to improve website performance and customer experience.
Cookies are small data files stored on your device.
We may use cookies to:
- Remember shopping cart items
- Save website preferences
- Improve website navigation
- Analyze website traffic
- Understand customer behavior
- Provide personalized advertising
You may disable cookies through your browser settings.
However, disabling cookies may affect certain website features.
8. Google Services and Advertising
DinGora may use Google services, including:
- Google Analytics
- Google Ads
- Google Merchant Center
These services may collect information such as:
- Website visits
- Device information
- Browsing activity
- Advertising interactions
We use this information to:
- Measure website performance
- Improve advertising campaigns
- Understand customer interests
- Provide more relevant shopping experiences
Google may use cookies or similar technologies according to Google's own privacy policies.
9. Data Security
DinGora takes reasonable security measures to protect customer information.
We use measures including:
- Secure website connections
- Protected payment processing
- Limited access to personal information
- Security monitoring
- Internal data protection procedures
Although we take reasonable precautions, no internet transmission or electronic storage system can guarantee complete security.
10. Data Retention
We keep personal information only for as long as necessary for:
- Completing transactions
- Providing customer service
- Managing returns and exchanges
- Meeting legal obligations
- Maintaining business records
When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
11. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw marketing consent
- Request information about how your data is used
To make a privacy request, please contact us.
We may need to verify your identity before completing certain requests.
12. Marketing Email Choices
If you subscribe to DinGora emails, you may receive:
- Product updates
- Promotions
- New collection announcements
- Brand news
You can stop receiving promotional emails by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly
Please note that you may still receive important transactional emails, such as:
- Order confirmations
- Shipping updates
- Customer service messages
13. Children's Privacy
DinGora does not knowingly collect personal information from children under 13 years old.
If we become aware that personal information from a child under 13 has been collected without proper authorization, we will take reasonable steps to delete that information.
14. International Data Processing
DinGora serves customers in the United States while working with international suppliers and service providers.
Your information may be processed or stored in different locations depending on the services required to operate our business.
By using our website, you acknowledge that your information may be transferred and processed according to this Privacy Policy.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
DinGora is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of external websites before providing personal information.
16. Changes to This Privacy Policy
DinGora may update this Privacy Policy from time to time due to:
- Changes in business operations
- Legal requirements
- Improvements to customer services
The updated version will be posted on this page with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us.
Email: info@dingorawear.com
Phone:+1 925-269-4471
Business Hours:Monday - Friday 10:00 AM - 5:00 PM (EST)
Company Information
China Manufacturing Address:
Room 104, Building 1, Huanghe Road Industrial Park, west of Xihuan Road, Tianzhen Subdistrict, Gaoqing County, Zibo City, Shandong Province, China
USA Warehouse Address:
1990 N California Blvd
8th Floor
Walnut Creek, CA 94596
United States