Shipping policy

At DinGora, we understand that a smooth and reliable delivery experience is an important part of your shopping journey. We are committed to providing clear shipping information, transparent costs, and dependable service for every customer.

This Shipping Policy explains how your order is processed, where products are manufactured, where orders are shipped from, available delivery areas, shipping fees, estimated delivery times, and customer support information.

Important Notice: Manufacturing Location & Shipping Location

Please read carefully:

DinGora products are manufactured in our China factory and shipped from our USA warehouse when inventory is available.

To prevent any misunderstanding regarding product origin and shipping location:

  • Products are manufactured and prepared in China.
  • Orders are shipped and returns are handled through our USA warehouse.

The manufacturing location and shipping location are separate.

Our China factory is responsible for product production, quality inspection, and preparation.

Our USA warehouse provides local order fulfillment support, shipping assistance, and return processing services for customers in the United States.

China Manufacturing Address

Room 104, Building 1, Huanghe Road Industrial Park, west of Xihuan Road, Tianzhen Subdistrict, Gaoqing County, Zibo City, Shandong Province, China

USA Warehouse Address

1990 N California Blvd
8th Floor
Walnut Creek, CA 94596
United States

Shipping Destination

DinGora currently provides shipping services within the United States only.

We currently support delivery to:

The 48 Contiguous United States:

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

We also ship to:

  • Washington, D.C.

Areas We Currently Do Not Ship To

At this time, DinGora does not provide shipping services to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • Other U.S. territories
  • International locations outside the United States

Shipping Rates

Standard Shipping

We offer simple and transparent shipping rates:

  • Orders totaling $55 USD or more receive free standard shipping.
  • Orders under $55 USD require a $5.44 USD standard shipping fee.

Expedited Shipping

For customers who need faster delivery:

  • Expedited shipping is available for orders of any amount.
  • Expedited shipping fee: $14.33 USD

Customers may select expedited shipping during checkout.

The final shipping cost will always be displayed before payment confirmation.

Order Processing Time

After your order is successfully placed, our team will begin preparing your items.

Processing time:

1–3 business days

During processing, we will:

  • Confirm order details
  • Prepare products
  • Complete packaging
  • Arrange shipment

Once your order leaves our warehouse, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Estimated delivery time:

Standard Shipping

5–10 business days

Expedited Shipping

3–7 business days

Delivery time begins after the order has been processed and shipped.

Please note that delivery estimates may vary due to:

  • Shipping distance
  • Carrier schedules
  • Weather conditions
  • Peak shopping seasons
  • Public holidays
  • Unexpected transportation delays

Estimated delivery times are provided for reference and are not guaranteed delivery dates.

Shipping Schedule

Our shipping carriers operate deliveries:

Monday through Saturday

No regular delivery service is available on:

  • Sundays
  • Major U.S. holidays

Orders placed during weekends or holidays will begin processing on the next available business day.

Tracking Information

Once your order has been shipped, DinGora will send a shipping confirmation email containing your tracking number.

Customers can use the tracking number to:

  • Check shipment progress
  • View estimated delivery updates
  • Monitor package status

If you do not receive tracking information after the processing period, please contact our customer service team.

Order Address Changes

Please carefully review your shipping information before completing your purchase.

If you need to update your shipping address, please contact us as soon as possible.

We cannot guarantee address changes after an order has entered the shipping process.

DinGora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by customers.

Package Delivery Issues

If your package is:

  • Lost during transportation
  • Damaged upon arrival
  • Marked as delivered but not received

Please contact us promptly.

To help us investigate the issue, please provide:

  • Order number
  • Customer name
  • Shipping address
  • Photos of damaged items (if applicable)

Our support team will review the situation and provide assistance.

Weather & Unexpected Delays

Although we work with reliable shipping partners, some delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Natural events
  • Carrier disruptions
  • Transportation delays
  • High-volume holiday periods

We appreciate your understanding and patience in these situations.

Customer Support

If you have any questions regarding your order, shipping status, or delivery information, please contact us.

Email: info@dingorawear.com

Phone:+1 925-269-4471

Business Hours:Monday - Friday 10:00 AM - 5:00 PM (EST)